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•Double layered, one side is soft polyester and the other side is cotton. mask with filter pocket
•Adjustable length - soft elastic with silicone adjusters
•Reversiable mask (Backside print is random)
•Handmade in California and ship globally.
⚫This mask is for adult females. NOT the children's size.
women size approx: 4” tall by 7.5” wide (7" tall when fully extend)
men size approx: 4” tall by 8.5” wide (7" tall when fully extend)
If you purchase for an adult male, please let me know so I can add length.
Please keep in mind, while the same fabric shown in pictures will be used, pattern placement on each mask varies due to changes in fabric print.
⚫For filter layer:
You can also use a dry non-woven fabric such as a clean dry baby wipe, a coffee filter, an air filter layer, a Disinfecting wipe, or a floor wipe. (all need to be clean and dry)
And you have to change the filter layer often and also disinfect or wash by soap the mask when you're home.
Masks are reusable and washable. Hand wash or gentle cycle. Lay flat to dry.
⚫ Packaging during the Coronavirus season:
Regarding health, we are taking as many precautions as we can to protect you.
Before we package your order, we use 70% alcohol spray on the items to disinfect.
We also wear masks and use soap to wash our hands thoroughly before packaging.
Although the package takes several days to arrive at your place, which gives you better protection, I will highly recommend you disinfect the outside of the bag. You don’t know who touched the bag during the delivery.
Also please wash your mask by soap before using it.
Masks should be used only as an "additive" protection to social distancing, not a substitute.
These masks aren't medical-grade. Juju + Nana cannot make medical or health claims.
Masks are non-returnable due to sanitary reasons.
Please note that production time and shipping time is different. Please understand every handmade item is sewn by hand which is a time-consuming process. Everything is made by order and I'm a one person shop. I'm experiencing high volumes of orders. The processing time varies depends on how many orders I currently have.
Please send me a note so that I can start to work on your order! I create each item by hand which is a time-consuming process because of the quality of my work so to keep it fair for all of my customers I do charge a rush fee. It means I have to work your order in midnight. Business days don't include holidays or weekend ). I charge rush order by "per item". So if you purchase three items, please put "3" on the quantity.
I ship by USPS first class mail with tracking number. You can choose to upgrade the shipping to USPS Priority mail or Express when you checkout. Please understand that I have no control if the delay causes by USPS.
Please note that shipping times are only an estimate and not a guarantee.
I can't guarantee the actual delivery time if the delay caused by the carrier, weather, being stolen, and so on... And the order is non-returnable.
We ship worldwide! I shipped it by tracking number. The buyer is responsible for any customs fees.
After March 1, 2020, Shopify will no longer refund the transaction fee to sellers when the buyer cancels the order.
So if the buyer decides to cancel the order, we will charge a 3% restocking fee. (That's the transaction fee we pay to Shopify) We appreciate your understanding!
For all the products, if the issue is MY FAULT or a manufacturing issue I will definitely take care of it. Please contact me in 7 days if you don't feel satisfied with your order.
It is important for the buyer to read through the descriptions and order the correct size. Please understand that I can't resell an item that your pet has tried on. And 90% of the price in each item is the cost of the time to make these items.
Masks are non-returnable due to sanitary reasons
Please check the photo below to see our return/exchange policy!
If I accept the return/exchange, the item needs to be shipped back to us in 7 days.
If I accept the reorder, the reorder need to be placed in 7 days.
Exchange/reorder needs to be the same print of the item.
The return/exchange/reorder window will be automatically closed after the deadline.
Juju+Nana is not responsible for any injury or loss caused by the use or misuse of my products.