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After March 1, 2020, Shopify will no longer refund the transaction fee to sellers when the buyer cancels the order.
So if the buyer decides to cancel the order, we will charge a 3% restocking fee. (That's the transaction fee we pay to Shopify) We appreciate your understanding!
It is important for the buyer to read through the descriptions and order the correct size. Every item is handmade by order. Please understand that I can't resell an item that your pet has tried on. And 90% of the price in each item is the time cost to make these items.
Hence, items are NO return/exchange if the buyer ordered the wrong size. But we do offer a big discount to help buyers reorder the correct size, please check the photo below to see our return/exchange policy!
If the issue is MY FAULT or a manufacturing issue I will definitely take care of it. Please contact me in 7 days if you don't feel satisfied with your order.
Masks are non-returnable due to sanitary reasons
If I accept the return/exchange, the item needs to be shipped back to us in 7 days.
If I accept the reorder, the reorder need to be placed in 7 days.
Exchange/reorder needs to be the same print of the item.
The return/exchange/reorder window will be automatically closed after the deadline.
3 Months repair warranty:
The warranty DOESN'T cover external or human damage.
EX: lost, damage resulting from an accident such as: Your dog chews to break the buckle. The fabric was ripped down from the center due to rub on a rough/sharp surface. These are NOT product defects, so they are not covered.
The warranty Do cover if the reason is loose stitches, or other products defects.
3 months timeframe starts from the date you receive your order.
Juju+Nana is not responsible for any injury or loss caused by the use or misuse of my products.